Purpose of the role
For handling & attending customers, their queries, providing detailed information, updates & status
on cargo/transactions, Maintaining excellent Customer Rapport.
Key Responsibilities and Tasks
- Enquiry punching
- Following up with overseas agents for updates
- Sharing CBF & updating booking in ICMS with required details
- Sending Intimations to Docs for generating invoices
- Generating Invoice for cross trade shipments
- In the case of ODC containers ensuring the appropriate ODC permissions and related
documentation in coordination with pricing and operations teams. - Obtaining status of shipment from various internal departments and keeping customers
and the S&M team updated on the shipment progress from time to time. - Attending to customer queries, collecting their feedback, and using the information for
improving service levels and customer relationships in the assigned area.
Educational Qualifications and experience
Minimum: Any Graduate
Experience: 4+ year
Certification: NA
Job Description
| Behavioural competencies | Functional Competencies |
|---|---|
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